Return and Refund Policy

At Amila Gold House, we want you to be completely satisfied with your purchase. If you are not entirely happy with your jewelry, we offer a straightforward return and refund policy:

1. Returns
   
   • You may return your purchase within 30 days of receipt for a full refund or exchange.
   • To be eligible for a return, the item must be unused and in the same condition as received, with all original packaging intact.
   • Proof of purchase, such as the receipt or order number, is required for all returns.
     
     
2. Refunds
   
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor’s policies.
     
     
3. Exchanges
   
   • We offer exchanges for items of the same or lesser value. If you wish to exchange an item, please contact us to arrange the exchange process.
     
     
4. Non-Refundable Items
   
   • Certain items, such as personalized or customized jewelry, are non-refundable.
     
     
5. Shipping
   
   • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
     
     
6. Contact Us
   
   • If you have any questions about our return and refund policy, please contact our customer service team for assistance.
     
     
7. Payments and Advance Payments
   
   • In the case of 90% advance payment, the price remains fixed and gold price changes are not considered.
   • The order may also vary depending on the market gold price value in case 90% is not paid in advance.
   • During the completion of the goods, the weight of gold mentioned in the order may be slightly increased or decreased, and in case of the increased weight of gold, payment shall be made for the increased weight of gold in addition to the normal value agreed in the order.
   • If an order carries only a few items, the order will be canceled and a new order will have to be placed at the prevailing price.
   • The validity period of the order is 6 months and after that period a re-order should be made at the prevailing price.